Sales & Replacement Policy

All sales on Kuku are final. Given the nature of the products offered (rare collectibles, limited-edition scale models and collector pieces), returns and refunds are not accepted after purchase. Please check the specifications, photos and video carefully before confirming your order. The only exception — arrival guarantee: If an item arrives damaged, materially different from its description and media, or is not the item ordered, the Buyer may request a replacement or refund within 48 hours of delivery, provided that: • the unboxing is filmed (strongly recommended to protect both parties), • the Seller is notified via "My orders" or support@kukuae.com with photos and the order number, • the item is returned in its original condition and packaging. After verification, the item is replaced or fully refunded including shipping to the original payment method within 7–14 business days. This policy does not affect consumer rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.