Terms & Conditions

Last updated: October 2026 1. Definitions "Platform" means the Kuku website and apps operated by Ramzak studio LLC (Sharjah Media City – Shams, UAE), Business License No. 2649327.01. "Seller" is any approved store listing products on the Platform. "Buyer" is any user placing an order. 2. Nature of the service Kuku is an online intermediary connecting Sellers and Buyers. The sale contract is formed directly between Seller and Buyer; the Platform facilitates ordering, payment and follow-up. 3. User accounts Users must provide accurate information and keep their credentials confidential; they are responsible for all activity under their account. The Platform may suspend accounts that breach these Terms. 4. Seller obligations Sellers warrant that their products are genuine, match the description and media, are legal to trade in the UAE, and that they hold the required licence. Sellers must fulfil orders within the announced time and honour the Returns Policy. 5. Prices and commission Prices are in UAE Dirhams and include VAT where applicable. The Platform charges Sellers a commission on each completed sale as agreed with them. 6. Orders and payment An order is confirmed once paid online by the Buyer and accepted by the Seller. Available payment methods (card, Apple Pay, Tabby, Tamara) are shown at checkout; cash on delivery is not offered. The Platform may cancel suspicious orders. 7. Shipping and delivery Delivery times are estimates and vary by Seller and Emirate. The Seller's responsibility ends upon delivery to the Buyer or their representative. 8. Final sale and replacements All sales are final and returns are not accepted, except for items that arrive damaged or not as described, as per the Sales & Replacement Policy published on the Platform. 9. Intellectual property All trademarks and content on the Platform belong to Kuku or the Sellers and may not be used without permission. 10. Limitation of liability The Platform is provided "as is". Kuku is not liable for indirect damages arising from its use, nor for a Seller's breach towards a Buyer, while committing to mediate disputes. 11. Governing law These Terms are governed by the laws of the United Arab Emirates; the courts of Sharjah have jurisdiction. 12. Contact support@kukuae.com